Frequently Asked Questions

Our clients choose our professional pet sitting services because they understand:

• Pets are happier and experience less stress at home or when they have a surrogate family to cuddle with.
• You don’t have to rely on untrained friends/family/neighbors to put their busy lives on hold in order to take care of your baby.
• Your pup’s meal-time and routines are maintained.
• Travel trauma (for both you and your pup) is significantly decreased and often eliminated, just ask our jet setting clients!
• Your dog’s exposure to injury or illness is minimized. We are pet first aid & CPR certified and know how to prevent accidents and are prepared to act quickly in the event of an emergency.
• Your pet enjoys the personal one-on-one attention and love they get from us.

Our heart-centered, pet-centric JSPS Experience ensures that every one of our clients has a personalized experience and consistently receives first class service. This is what sets us apart.

Our goal is to help you travel confidently knowing that your pup is receiving the love and attention that they deserve. We consistently maintain a high level of quality care with our Jet Set Pet Sitter Experience.

The Jet Set Pet Sitter Experience includes:

• Customized Services with All Inclusive Pricing
• Convenient Online Booking
• Trained Staff with Experience & Education
• 24-Hour Round the Clock Care
• First Class Personalized Service
• Outstanding Communication + Prompt Response Time
• Genuine Love of Animals
• Safety First – Pet First Aid & CPR Certified

Learn more about the “Jet Set Pet Sitter Experience” here.

A Meet & Greet is a complimentary service we require before booking your first service. It allows you to get to know us, and for us to make sure that we can provide the best care for your pup.

During the visit we’ll spend quality time with you to review important information about your pup’s daily routine, go over paperwork (i.e. vet information, emergency contact, special requests, etc.), give you a walking tour of our grounds, plus answer your questions. Click here to get started.

For the safety of our client’s pets, all visits MUST be scheduled through our online booking system or directly with Angela or Joyce at JSPS Headquarters.

This ensures that every pet sitting request and service booked is followed up with a confirmation and reminder email so no pet care appointment is missed.

With your secure online Jet Set Pet Sitters account you’re able to schedule pet care, check your booked services, and also view & pay for your services. Click to book a service now.

Our regular clients know to book as soon as they have dates in mind.

If you are requesting overnight care in your home it’s especially important to book right away. It’s one of our most popular services and we book up to a year in advance. We always do our best to accommodate your booking requests, however we cannot guarantee that we’ll have availability.

We’re more than happy to accommodate your last-minute plans, however as much as we’d love to, we cannot guarantee that we will be available on short notice. If you need same day services please call Joyce at JSPS Headquarters at 503-701-8670 and we’ll do our very best to accommodate you.

We are here for you 365 days of the year! There is a small premium of $10/day added on the following federal holidays (sometimes the day before/after):

• New Year’s Eve + New Year’s Day (December 31st and January 1st)
• Martin Luther King, Jr. (third Monday in January)
• Valentine’s Day
• Presidents’ Day (third Monday in February)
• Memorial Day (last Monday in May)
• 4th of July
• Labor Day (first Monday in September)
• Veterans Day (November 11th) – and if you’re a Veteran let us know, you get a discount!
• Thanksgiving Day
• Christmas Eve Day + Christmas Day (December 24th and December 25th)

Yes! We believe in kennel-free boarding. When your pup comes to stay at JSPS Headquarters they become one of our family members and join our pack. We follow your rules and if allowed your baby can sleep on the bed, lounge on the couches or take advantage of one of our comfy dog beds. We use healthy treats and gentle training techniques to positively shape and reinforce your pups good behavior.

If your pup prefers to stay at home, we also offer private overnight services personalized to your pet’s needs.

Yes! What you’ll find is that most overnight sitters will arrive around 7pm and stay until 7am. The sitter will then leave and not return until 12 hours later…unless you pay additional fees to have your pets visited again mid day. That’s not us!

We don’t follow the industry standard model. We believe in providing all inclusive services.

Angela our traveling Jet Set Pet Sitter will move in to your home to provide your pet round-the-clock care and manage your home in your absence. We offer this premium service to ensure everything runs smoothly while you’re away. Angela will make sure the garbage & recycling are tended to, the mail is picked up and organized, the pet bowls are kept fresh, the sheets are laundered, bed made, and the house clean. You’ll return to a happy pup and sparkling home.

All of our services are booked on a first come, first served basis and we NEVER double-book. If we have 2 clients who are requesting Angela’s premium live-in home & pet care service we’ll consider both clients pet sitting needs to see how we can best serve them. Then, the first client to book by providing (the required) 50% deposit will secure the dates in Angela’s schedule.

We are open for doggy daycare 7 days a week, 8am – 8pm.

We offer Full-days and extended stay options.

Book a play date now!

Only the owners of Jet Set Pet Sitters LLC and your pet sitter will have access to your keys. No one else. All keys are kept secure at JSPS Headquarters when they are not in use, and are never labeled with your personal information.

Hiding keys outside presents liability and security issues for your pet and your home, it also puts our sitter’s safety at risk. If you prefer to leave keys in a lock box secured to your home, we can provide one to you for a small fee.

We accept Cash, Debit or Credit Cards.

We know what it’s like to have a busy and ever-changing schedule so we have an extremely flexible cancellation policy:

Pet Visits: Text/Call/Email at least 24-hours in advance.

Doggy Daycare: Text/Call/Email at least 24-hours in advance.

Overnight Care:
At JSPS Headquarters: Fully refundable with 7 days notice.
In-Home Care within the US: Fully refundable with 30 days notice.
In-Home Care outside of the US: Fully refundable with 30 days notice.

For the times when life happens, we still appreciate hearing from you however we will charge 50% of the cost of the scheduled service, plus the cost of non-refundable travel expenses made prior to cancellation.

Absolutely, and they will be very grateful if do so. Please include it with your payment (and a note) if you’re paying in cash or writing a check.

We are certified in pet first aid and CPR so we can jump into action quickly and deal with any emergency that may arise.

If we believe something is medically wrong with your pet, we will start by calling you and/or your emergency contact. If you/your emergency contact person believes your pet should be assessed by a vet, we will transport him/her to the veterinarian’s office for examination and treatment.

In the event we cannot reach you or your emergency contact, we will decide if your pet should be seen by a veterinarian. If necessary, we will take your pet for treatment. You will be billed for the treatment and any extra time we spend for these services.

During overnight services we can administer oral and/or subcutaneous medications.

For the safety of all pups at JSPS we require your pet to have the following vaccinations prior to their first booked service. We make exceptions on a case-by-case basis for puppies and elderly dogs. We require the following vaccinations:

• RABIES: We require rabies by 6 months of age and every 1-3 years as an adult.
• BORDETELLA: This vaccination helps protect against the two most common strains of kennel cough.
• DAPPv: This combination vaccination covers Distemper, Hepatitis, Parainfluenza, and Parvovirus.